What is wrong with my desktop computer? Compaq….will not start up?

Question by saved_by_grace: What is wrong with my desktop computer? Compaq….will not start up?
My computer is just a couple of years old. I have virus protection. When I try to start the computer it come to the Compag (red and white) screen. It says loading file menu and then it freezes. We called Compaq tech support and they said that t was a “problem with the hard drive” to send it in with $ 199.00 and they can fix it. Is there anything I can try on my own? I would take it to a local computer repair shop before I sent it in to Compaq (along with my $ 199). But if there is anything I can try please let me know.

Best answer:

Answer by Python
If you have your operating system disk try booting up from the disk instead of the h/d and see what happens. If it works then it is a h/d problem. If not, it is a boot sequence problem (possibly a missing file).

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