What is the best method of accessing someone’s pc to provide desktop support with their approval?

Question by curtg: What is the best method of accessing someone’s pc to provide desktop support with their approval?
I’ve tried remote assistance in Windows XP but have never been able to make a connection. I think it might be a firewall issue but when I disable it the problem is the same. I’m open to any solution because I have numerous people requesting tech support and I would like to just take over their pc and resolve the issues while allowing them to see how I do it.
I would prefer a “free” solution if possible. Thanks.

Best answer:

Answer by computer_crazy
you could try netmeeting. it’s microsoft based and free, but it’s not as in depth as it could be. it works best intranet (in your own network).

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