Question by cvd4311: The possible risks of using a vendor to support your desktop computers?
What are the risk involved if you use a vendor to support your desktop computers in your company?

Best answer:

Answer by lvf1dipu
There is no risk absolutely of a vendor support. But do ask their Operating System support policy and see if it is satisfactory.

It is important that you have a vendor to support area of their expertise.

A vendor support often is a prime reason to reduce downtime.

The risk involved includes but not limit to

* Inability to keep up to SLA’s
*Use of contractors and then billed to your company (this can be expensive and can be handled with exceptional negotiation)
*Contractors sometime get frustrated when their project is not extended and can attempt to do something with your critical files/applications
*Vendor’s sales team comprises of highly efficient and aggressive negotiators. beware of them into luring you into something you don’t need.
*Every angle of SLA must be inspected for risk and potential controls should be in place

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