Posts tagged technical

Interpreter; Technical Officer

May23
2011

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Interpreter; Technical Officer
The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) was established on 1 January 2011. It brings together under one roof the long-standing expertise of the German Development Service (DED), the German Technical Cooperation (GTZ) and InWEnt – Capacity Building International, Germany.
Read more on VUFO-NGO Resource Center Vietnam

Mac Protector: Fake AV Targets Mac OS X Users
“A little over two weeks have passed since the appearance of MAC Defender, the fake AV solution targeting Mac users. And seeing that the approach had considerable success, it can hardly come as a surprise that attackers chose to replicate it. This time, the name of the rogue AV is Mac Protector, and the downloaded Trojan contains two additional packages. As with MAC Defender, the application …
Read more on OSNews

The shift toward hardware independence
Commentary–With the software-as-a-service model, Bluetie’s Martin Edic says a small business owner can take advantage of proven big business tools.
Read more on ZDNet

Posted in Web Application Development - Tagged Interpreter, Officer

Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote Desktop Support | Technical Helpdesk Support

Feb21
2011 Leave a Comment

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Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote Desktop Support | Technical Helpdesk Support

Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote Desktop Support | Technical Helpdesk Support

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Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote Desktop Support | Technical Helpdesk Support

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Support

Today, customers expect 24/7 access to customer service as well as multiple choice of access channels – either online or by telephone. In addition, once they reach you, they want the information that they are looking for, to provide to them immediately.

Not delivering on any of these expectations could spell disaster for your customer satisfaction ratings.

Z-Index Technologies Pvt. Ltd Helpdesk services integrate Customer care functions to build a multi-channel customer care operation to handle your customer inquiries and provide the level of service they demand. We design and build a customized contact center operation that meets all of your requirements of service objectives.

Z-Index Technologies Pvt. Ltd customer care solution provides telephone, e-mail and chat support. Z-Index Technologies Pvt. Ltd own CRM package CiRIMS makes the reporting and other information available at a click.

Technical Helpdesk Support

Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

Remote Desktop Support

Z-Index Technologies Pvt. Ltd Enterprise Support Group uses Remote Helpdesk services to support end user’s requirements and maintenance of entire IT and telecom infrastructure of large corporations. Z-Index Technologies Pvt. Ltd provides a closed loop single point of contact for all service inquiries including hardware, software, operating systems, applications, utilities, peripherals etc.

Business Process Outsourcing

Business process outsourcing is the fastest growing segment in the outsourcing market as of now and involves outsourcing back office operations and other business processes like customer relationship management, customer call centers, telemarketing, payroll maintenance, finance/accounting management among others to offshore destinations.

Hardware & Software Support

We provide complete support services for the most common end user problems. Level 1 and Level 2 help desk engineers State of the art contact center technology infrastructure Multi-channel delivery capabilities that include voice, e-mail, chat Chat Capability with live collaboration & Remote assistance…

If you want above mentioned kind of services please contact us at,

Address:

A/104, Hari Krishna Dham CHS.,
Pleasant Park, Mira – Bhayandar Road,
Mira Road (E), Thane 401107,
Maharashtra, India.
info@z-index.co.in/service@z-index.co.in
www.z-index.co.in

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” Today, customers expect 24/7 access to customer service as well as multiple choice of access channels – either online or by telephone. In addition, once they reach you, they want the information that they are looking for, to provide to them immediately.

Not delivering on any of these expectations could spell disaster for your customer satisfaction ratings.

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What are my credentials for remote desktop ?

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Posted in Desktop Support - Tagged Business, Desktop, hardware, Helpdesk, Ltd.|, Outsourcing, Process., Pvt., Remote, Software, support, Technologies, ZIndex

Z-Index Technologies Pvt. Ltd.|Hardware / Software Support|Business Process Outsourcing|Remote Desktop Support |Technical Helpdesk Support

Feb14
2011 Leave a Comment

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Z-Index Technologies Pvt. Ltd.|Hardware / Software Support|Business Process Outsourcing|Remote Desktop Support |Technical Helpdesk Support

Z-Index Technologies Pvt. Ltd.|Hardware / Software Support|Business Process Outsourcing|Remote Desktop Support |Technical Helpdesk Support

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Z-Index Technologies Pvt. Ltd.|Hardware / Software Support|Business Process Outsourcing|Remote Desktop Support |Technical Helpdesk Support

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Posted: Sep 25, 2009 |Comments: 0
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Support

Not delivering on any of these expectations could spell disaster for your customer satisfaction ratings.

Technical Helpdesk Support

Remote Desktop Support

Business Process Outsourcing

Hardware & Software Support

If you want above mentioned kind of services please contact us at,

Address:

A/104, Hari Krishna Dham CHS.,
Pleasant Park, Mira – Bhayandar Road,
Mira Road (E), Mumbai 401107,
Maharashtra, India.
info@z-index.co.in/service@z-index.co.in
www.z-index.co.in

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Z-Index Technologies is a Website Design and Development Company

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Posted in Desktop Support - Tagged Desktop, Helpdesk, Ltd.|Hardware, Outsourcing|Remote, Process., Pvt., Software, support, Support|Business, Technologies, ZIndex

Remote Desktop: Comparison of Remote Desktop Software, Remote Desktop Services, Citrix Systems, Technical Support, Remote Desktop Protocol

Feb08
2011 Leave a Comment

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Remote Desktop: Comparison of Remote Desktop Software, Remote Desktop Services, Citrix Systems, Technical Support, Remote Desktop Protocol

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Posted in Remote Desktop Software - Tagged Citrix, Comparison, Desktop, Protocol, Remote, Services, Software, support, Systems

Empirix’s Dan Koloski to Present Two Technical Software Testing and Performance Classes at Spring STPCon

Feb01
2011 Leave a Comment

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Bedford, MA (PRWEB) April 9, 2008

Empirix® announced today that Dan Koloski, CTO and Director of Strategy for Empirix’s Web Business Unit will present two technical software testing and performance management classes titled “Managing Up: Communicating the Value of Testing Throughout the Organization” and “Accelerate Testing With Collaborative Performance Testing” at STPCon Spring 2008 to be held April 15-17, 2008 in San Mateo, California at the San Mateo Marriott. Additional details on what each session will cover are included below. To register, click here.

Session title: Managing Up: Communicating the Value of Testing Throughout the Organization

Date: Thursday, April 17, 2008

Time: 8:45 am – 9:45 am PST

Speaker: Dan Koloski

Test managers constantly lament that few people outside their group understand or care much about the value they provide and consistently deliver. Unfortunately, they are often correct. The lack of visibility and understanding of the test team’s contribution can lead to restricted budgets, fewer resources, tighter timelines and ultimately, lower group productivity. Join Dan Koloski as he highlights techniques you can use to move from simply being a tester of software to an advocate for your organization’s customers. Learn how to effectively and concisely communicate with key stakeholders in your organization to ensure that they understand the value and role of the testing group. With effective and concise communication, the testing group will be perceived as more strategically important and integral to the success of every project. Specific points to be discussed include:

    Strategies for communicating complex data
    Ensuring your communications give you the visibility you need
    How to create testing evangelists within your organization

Session title: Accelerate Testing With Collaborative Performance Testing

Date: Thursday, April 17, 2008

Time: 10:30 am – 11:30 am PST

Speaker: Dan Koloski

Testing and tuning the performance of enterprise Web applications is a complex task, undertaken by a team of individuals that may include performance engineers, QA testers, architects, developers, database administrators and related project team members. Fostering communication among these individuals can be challenging and can often lead to testing delays. The process is especially difficult when testers and developers are distributed around the building, around the country or even around the globe.This session will provide a new methodology for collaborative load testing — an antidote to the iterative, multi-week process based on e-mail and conference calls that most organizations are forced to use today. You’ll learn:

    The drawbacks of traditional approaches to performance testing
    How to incorporate a team-based methodology for performance testing
    A new solution for collaborative load testing in a Web-based environment
    How outsourcing can impact QA efforts, and what you can do to mitigate that impact

About Dan Koloski, CTO and Director of Strategy for Empirix’s Web Business Unit

Dan Koloski, a 10-year veteran of the software industry, has extensive experience designing, building, deploying and testing Web and voice applications. In his current role, Dan is responsible for defining and articulating the business, partner and marketing strategy for Empirix’s Web Business Unit. Previously, Dan managed Strategic Alliances for Empirix, where he helped grow the business from zero to over M annually through innovative partnerships including the first integrated solution for ensuring the success of complex, multi-channel CRM implementations. Dan originally headed Empirix’s Web Application Testing group, which under his leadership experienced double-digit revenue growth each quarter. Prior to joining Empirix, Dan served as an Allaire-certified ColdFusion instructor and technologist in the areas of multimedia, content syndication and CRM. He is a frequent speaker and contributor to industry publications. Dan is a graduate of Yale University and holds an MBA from Harvard Business School.

About Empirix

Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry’s deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets – from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments. Visit www.empirix.com.

Empirix, e-TEST suite and OneSight are trademarks or registered trademarks of Empirix Inc. in the United States. All other trademarks contained herein are the property of their respective owners.

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Posted in Web Application Testing - Tagged CLASSES, Empirix's, Koloski, Performance, Present, Software, Spring, STPCon, Testing

Remote Desktop Support Provides Technical Service to Superyachts

Jan15
2011 Leave a Comment

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Ridgeland, MS (PRWEB) March 7, 2007

Although luxury and Superyachts have been around for most of the last century, their increase in popularity over the last decade has turned the high seas into a burgeoning business hub as CEO’s conduct their daily activities in the most private, most luxurious conference rooms in the world. However, communications technology has come a long way since John F. Kennedy and Winston Churchill first met on the Christina O in 1957, and land-based support reps now face the challenge of enabling macros on spreadsheets for CEOs who are operating from company headquarters one day and cruising the Mediterranean the next. Marine Entertainment Systems meets these challenges with the Bomgar Box (TM), Bomgar(TM) Corporation’s (formerly NetworkStreaming) remote desktop support solution.

Marine Entertainment Systems works in the niche of providing IT services to Superyachts. In addition to offering email, MS Office, and a number of other application services, approximately five highly skilled technicians support the personnel onboard vessels. Marine Entertainment Systems has earned a proud reputation and expanded their customer base by providing exceptional service to their clients who, in turn, recommend Marine Entertainment Systems to others.

When a guest aboard a Superyacht in the Mediterranean cannot access his or her email to conduct an important business meeting, speed is imperative. There is no time to wait while a crew member, not usually an IT specialist, is walked through the diagnostic process over the phone. MESL recognized the need for remote desktop support – for both the MESL employee and the customer, remote support was a much more productive experience – and began their evaluation for a possible remote desktop support solution.

After evaluating SupportDesk(TM), now known as the Bomgar Box(TM) to reflect NetworkStreaming’s name change to Bomgar(TM) Corporation in Feburary 2006, and others such as NetViewer, pcAnywhere and Radmin, Marine Entertainment Systems chose Bomgar’s remote desktop support solution. Accessing a consistent type of Internet connection is almost never a possibility aboard a yacht. “Our customers are very rarely on a permanent connection, and we need to use whatever access we can get to them – GPRS, dial-up, wireless, or whatever,” said Chris Miller, Director of Services at Marine Entertainment Systems. The Bomgar Box was the only remote desktop support solution with the ability to connect on any level of Internet connectivity, through any firewall, anywhere in the world.

With the Bomgar Box, Marine Entertainment Systems no longer has to deal with previous frustrations encountered with phone support and various Internet connections: The Bomgar Box eliminates the need to blindly take someone through the solution to a problem or trying to find a connection. “The fact that NetworkStreaming will work over most types of Internet access has been instrumental in servicing our clients,” said Chris Miller. “Our employees now have peace of mind knowing that they are always able to achieve a useable remote support session, regardless of where the customer happens to be – even with the most rudimentary Internet Services.”

For information on Bomgar’s remote desktop support appliance, go to http://www.bomgar.com.

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Posted in Desktop Support - Tagged Desktop, Provides, Remote, Service, Superyachts, support

Central Logic Taps Experienced High-Tech Executive Jeff Porcaro As New Vice President of Engineering and Technical …

Jan05
2011 Leave a Comment

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Central Logic Taps Experienced High-Tech Executive Jeff Porcaro As New Vice President of Engineering and Technical …
SALT LAKE CITY–(BUSINESS WIRE)–Central Logic hires Jeff Porcaro as new vice president of engineering and technical services.
Read more on Business Wire

New Laws Effective January 1, 2010
The following legislation will take effect beginning Jan. 1, 2010.
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Unleaded Builds New Module to Maintain SEO for Magento Ecommerce Websites
Search engine optimization (SEO) is increasingly important, especially to online sales, which is why web development firm, the Unleaded Group, developed a new module for their clients’ websites. (PRWeb January 03, 2011) Read the full story at http://www.prweb.com/releases/2011/01/prweb4933274.htm
Read more on PRWeb

Posted in Web Application Development Services - Tagged Central, Engineering, Executive, Experienced, HighTech, Jeff, LOGIC, Porcaro, President, Taps, Vice

Qumranet Displays Hosted Desktop Virtualization At IBM System X & BladeCenter Technical Conference

Dec19
2010 Leave a Comment

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Sunnyvale, CA (PRWEB) July 23, 2008

Qumranet, the commercial sponsor of KVM (Kernel-based Virtual Machine), will display its Solid ICE desktop virtualization solution at the upcoming IBM System X & BladeCenter Technical Conference in San Diego from July 28-30.

Solid ICE provides enterprises with the benefits of centralized desktops while delivering a superior end-user experience including the ability to run multiple monitors, high-quality video streaming, VoIP and video-conferencing. The Qumranet virtualization software can reduce desktop cost of ownership by more than 50 percent.

Qumranet is an IBM Business Partner and will show its software in a situation where the user is running four displays — something no other hosted desktop virtualization can handle with required performance.

“The IBM conference is an ideal place to demonstrate the capabilities of our Solid ICE desktop virtualization software,” said Benny Schnaider, CEO, Qumranet. “IBM servers are a great platform on which IT managers can deliver a virtual desktop experience that is as good as the physical computers that employees currently use.”

About Solid ICE:

Solid ICE is a high-performance and scalable desktop virtualization product. With Solid ICE, the user’s desktop runs in a KVM virtual machine on a server in the data center, and the user connects to it using a thin client (or a re-purposed PC) via SPICE, Qumranet’s remote rendering technology. SPICE is optimized for virtual desktop environments and provides users with a user-experience, indistinguishable from that of a physical PC. Solid ICE supports multiple monitors, bi-directional audio/video for video conference calling and VoIP, high-quality video streaming and USB support. Solid ICE has been purposefully built for desktops, and compared to other retrofitted server virtualization solutions in the market, offers a user experience indistinguishable from that of a physical PC, a 3 to 4 times improvement in cost-performance, and greatly simplified management.

About Qumranet:

Qumranet is a leading virtualization technology company. Its hosted desktop virtualization product, Solid ICE, is used by several Global 2000 enterprises around the world to significantly improve the manageability, security and policy enforcement for their desktop environments.

Qumranet is also the maintainer of the open source virtualization project KVM (Kernel-based Virtual Machine) and along with an industry consortium, comprising companies like IBM, Intel, AMD, Red-Hat, Novell and many others, is committed to advancing KVM to be the industry’s standard virtualization platform.

Qumranet, Solid ICE, Independent Computing, ICE, and SPICE are trademarks of Qumranet. All other trademarks referenced herein are the property of their respective owners.

Contact:

Bill Baker

Baker Communications Group

860-350-9100

wbaker @ bakercg.com

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Posted in Hosted Desktop - Tagged BladeCenter, Conference, Desktop, Displays, HOSTED, Qumranet, System, Virtualization

is the designation of a desktop support engineer considered a technical job ?

Oct27
2010 Leave a Comment

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Question by Abhishek S: is the designation of a desktop support engineer considered a technical job ?
i am a fresher in engineering and i have got a call from a firm regarding an opening as a desktop support engineer in accenture. wanted to know if this job can be considered as an technical job and can my experience in that job would be worth mentioning on the CV?

Best answer:

Answer by Regina
Here i s an excellent site with some wonderful options for you. It will definitely help you. Have a look. http://webfin1.notlong.com/0AAjHKO

What do you think? Answer below!

Posted in Desktop Support - Tagged considered, designation, Desktop, engineer, support

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