Relative Content

Tag Archive for Metrics

Remote Desktop Control Improves First Call Resolution Metrics

{thumbnail} Ridgeland, MS (PRWEB) May 9, 2007 First call resolution is a benchmark for customer satisfaction. It allows the customer to get his technical problems resolved quickly, thereby increasing productivity and enhancing business continuity. However, according to a recent survey, helpdesk first call resolution rates have seen little improvement in the last two years. […]