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Tag Archive for Call

dvsAnalytics’ Call Recording and Quality Management Solution Releases the Latest Version of Desktop Analytics

dvsAnalytics’ Call Recording and Quality Management Solution Releases the Latest Version of Desktop Analytics dvsAnalytics, a leading provider of call recording and contact center analytics, today announced the latest release of its Encore™ Desktop Analytics module, eCapture. Now available, its unique capabilities automate the integration between dvsAnalytics’ workforce optimization suite and third-party applications, enabling users […]

What name should we call our web / software / application development team?

Question by SmokeyGun: What name should we call our web / software / application development team? The team delivers website development, database design and administration, online applications, system development and system maintenance and administration. There’s quality assurance people, project managers, and business analysts. The team has come together through amalgamation of two different teams and […]

276 of 365- Call me, local computer business!

276 of 365- Call me, local computer business! Image by Pahz Two phones! No waiting! One is a land line! A LAND LINE! Who even has a land line anymore? Me, That’s who! I’ve been waiting all day for them to call and say, "C’mon and pick up your brand new desktop tower!" But alas, […]

Dell Tech Support Prank Call

Jared prank calls Dell tech support saying his computer is frozen with porn. Download these videos to your ipod for FREE Search iTunes for Friday Night Cranks and click on our podcast Request your own prank ideas now! www.FridayNightCranks.com

Remote Desktop Control Improves First Call Resolution Metrics

{thumbnail} Ridgeland, MS (PRWEB) May 9, 2007 First call resolution is a benchmark for customer satisfaction. It allows the customer to get his technical problems resolved quickly, thereby increasing productivity and enhancing business continuity. However, according to a recent survey, helpdesk first call resolution rates have seen little improvement in the last two years. […]

Call center hold times monitoring application?

Question by hamptobw: Call center hold times monitoring application? I am not sure if this is the proper place to post this, sorry if it is not. Currently we can only see the longest hold time for a queue, we would like to be able to see the hold time for each call that is […]