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Need advise from transitioning from a Helpdesk Tech to a Desktop Support Tech?

Question by rtang@sbcglobal.net: Need advise from transitioning from a Helpdesk Tech to a Desktop Support Tech? Currently a helpdesk analyst, but will be transitioning into Desktop Support. I normally do troubleshooting over phones, but have no hardware experience (eg. fixing blue screens, pc wont start, hard drive fail, etc). I want to get my hands […]