Ridgeland, MS (PRWEB) January 23, 2007
Technical support of employees and customers is becoming increasingly more complex as companies spread across the globe, laptops become more widely used, broadband enables anyone to work from virtually anywhere, and support reps are called upon to understand how the product they’re supporting interfaces with other products, overall networks, and systems. Although currently not the support model most often deployed, remote desktop support is the most efficient way to address these issues and companies adopting this technology in the near future will gain the competitive edge. NetworkStreaming’s webcast, Remote Support in 2007: Solution Requirements, provides the key evaluation points and criteria needed to evaluate the remote desktop support solutions on the market and to find one that’s right for you.
Deployment of remote desktop support is expanding rapidly: NetworkStreaming acquires hundreds of new customer each and every quarter who are either adopting remote support technology for the first time or are switching from another company. How does remote desktop support help companies gain the competitive edge? Statistically, call resolution time, travel time, and incident escalation can be reduced by as much as 70 percent, and support reps can handle more calls and decrease repeat incidents. This all adds up to increased productivity for both support departments and their customers, and improved customer satisfaction.
The webcast, delivered by Nathan McNeill, VP of Product Management for NetworkStreaming, discusses general requirements, cost considerations, productivity features, security considerations and integration points. With an eye to providing a solid foundation for those wishing to evaluate remote support products, McNeill details architecture requirements, solution quality, platform support, total cost of ownership, ease of use, reporting administration, collaboration, security, integration, and customization.
Included with the webcast, NetworkStreaming provides an RFP template spreadsheet that ITs and support desk managers can use to evaluate the remote support solutions on the market.
According to McNeill, “remote desktop support will gradually become more and more of a business necessity vs. a competitive advantage. Those companies who do not adopt it until later will have to adopt it because their competitors will become more and more productive and efficient through the use of this technology. It’s easier to keep pace than to catch up to competitors later.”
Watch Remote Support in 2007: Solution Requirements to learn about the key points necessary to help you make the decision regarding implementation of remote desktop support solutions for your company.