NetworkStreaming’s Remote Desktop Support Sees Record Quarter


Ridgeland, MS (PRWEB) November 22, 2006

NetworkStreaming has set another record breaking quarter. How is this company competing with the big guys? Adroit use of marketing tools and continuous innovation of unique and competitively-priced remote desktop support solutions.

This quarter’s 200 new customers and 97 percent increase over Q3, 2005 attest to NetworkStreaming’s continued burgeoning growth. The only vendor to offer an appliance-based remote support solution, NetworkStreaming’s penetration into the remote support market has been fuelled by two new products this quarter – designed specifically to meet the needs of the corporate help desk.

SupportDesk Appliance 300 (SA300), the new high capacity, enterprise-grade custom appliance that runs the company’s patented SupportDesk software, is specifically designed for companies that require more than 30 software licenses. The new appliance offers the latest in no-fail technology – four hard drives with dual processors and power supplies to ensure consistent quality of service even with the heaviest remote support desk traffic.

SupportDesk 9.1, the latest version of NetworkStreaming’s remote desktop control software, has also been updated to include integration with LDAP, improved integration with existing trouble ticket systems, support for Mac OS and tech support session recording for compliance reporting.

In addition to innovative products, a recent comparative cost analysis is still showing NetworkStreaming to offer the most cost-effective remote desktop support solution on the market.

As NetworkStreaming’s growth continues, the company is also enjoying an increase in technology vendors using SupportDesk to provide customer support for their product lines. Activant Solutions Inc. signed on just this quarter and plans to use SupportDesk to provide remote desktop support of its business management software to the company’s expansive customer base.

“Our customers are the most important people in our business,” said Paul Vaillancourt, VP of Customer Support from Activant. “Yet with thousands of customers, it’s sometimes difficult to provide personal, effective support to every customer that calls with questions. With SupportDesk from NetworkStreaming, we’re able to connect much more quickly with our customers, answer their questions on the first call and resolve any issues on the spot – without the cost or time constraint of having to go onsite. The addition of SupportDesk has provided us with a better tool for working with our customers and allowed our team to raise the bar on customer service for our competitors.”