Question by firstname.lastname@example.org: Need advise from transitioning from a Helpdesk Tech to a Desktop Support Tech?
Currently a helpdesk analyst, but will be transitioning into Desktop Support. I normally do troubleshooting over phones, but have no hardware experience (eg. fixing blue screens, pc wont start, hard drive fail, etc). I want to get my hands dirty and gain desktop tech experience. Looking for some resources on the web to prep me for this position. Maybe a book or so? NOT looking to get certified.
Answer by An American
Try youtube you will be supprised at the computer assembly/repair videos that are there.
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