dvsAnalytics’ Call Recording and Quality Management Solution Releases the Latest Version of Desktop Analytics

dvsAnalytics’ Call Recording and Quality Management Solution Releases the Latest Version of Desktop Analytics
dvsAnalytics, a leading provider of call recording and contact center analytics, today announced the latest release of its Encore™ Desktop Analytics module, eCapture. Now available, its unique capabilities automate the integration between dvsAnalytics’ workforce optimization suite and third-party applications, enabling users to capture additional data, protect sensitive information and improve …
Read more on PRWeb

EU Commission Enters Talks With Microsoft for New Licenses
The European Commission has confirmed that it has entered into talks with Microsoft with the aim of keeping its licensing agreement for Windows.
Read more on PC World

Adobe coaxing Photoshop power to iPad
An onstage demo reveals new maturity for Adobe’s Image editing on the iPad. It’s good timing, given how many new software rivals are bubbling up in the tablet market.
Read more on CNET